Refund policy

We have a strict return policy due to the importance of hygiene protection and quality protection of our hair and accessories. To see if you're eligible for a return and full refund, email hello@sleekbyhailey.com with an explanation and photos of the product you purchased along with your order number.

*Hair cannot be returned or exchanged if it has been used or tampered with in any way.

*Accessories and ponytails are final sale. 

*All products with a 1 week processing time are final sale.

*We do not refund shipping and handling costs for returned items. The cost of the return shipping is the responsibility of the customer. Policy is strictly enforced.