POLICIES
All orders are processed within 2-3 business days, unless otherwise stated. You will receive a confirmation email once your order has been placed and additional emails once your order has shipped and delivered.
Shipping (North America)
USA:
Standard Shipping - 6-8 business days
Expedited Shipping - 4-6 business days
CANADA:
Standard Shipping - 4-8 business days
Expedited Shipping - 2-4 business days
Shipping (International)
EUROPE:
Standard International Shipping - 6-10 business days
OCEANIA:
Standard International Shipping - 6-10 business days
*Please note that we are not responsible for courier delays due to poor weather and holidays. For international orders, we are also not responsible for any delays at customs or any clearance fees.
*If your tracking information states your package was shipped and/or delivered and you have not received it, that must be handled with the courier. Sleek by Hailey INC, is not responsible for lost or stolen packages.
Returns + Exchanges
We have a strict return and exchange policy due to the importance of hygiene protection and quality protection of our hair and accessories. To see if you're eligible for a return or exchange, email hello@sleekbyhailey.com with an explanation and photos of the product you purchased along with your order number.
To keep the integrity of our products, all products looking to be returned or exchanged will be rigorously evaluated.
*Hair cannot be returned or exchanged if it has been used or tampered with in any way.
*Accessories and ponytails are final sale.
*All products with a 1 week processing time are final sale.
*We do not refund shipping and handling costs for returned or exchanged items. The cost of the return shipping is the responsibility of the customer. Policy is strictly enforced.